Tell us what's up and we'll get you to the right answer, fast.
Need a hand? We're here.
Welcome to Parcel Monitor, where tracking your parcels gets a whole lot simpler. From the moment your order ships to the second it lands at your door, we keep all your updates together in one place. Think of us as your friendly tracking buddy. Whether something looks off, you need help with the app or you have a carrier to suggest, our team is always happy to help.
How can we help today?
Pick the topic that fits best and we'll point you the right way.
Where's my parcel?
If your parcel is late, lost or damaged, your carrier or seller is the best place to start. They can open a claim or change a delivery. Find your carrier's contact details on our Carrier page.
Find my carrier
My tracking isn't updating
New tracking numbers can take a day or two to show up. Our Blog has tips on what tracking statuses mean and why updates can be delayed. Still stuck? Send us a message below.
Read tracking tips
Help with the Gmail connection
Want your parcels tracked automatically? Connect your email and we'll pick up your orders for you. Having trouble setting it up? We can help.
Set up auto-tracking here
Tracking a parcel from another country?
Find tracking pages for your country, with local carriers and delivery info all in one place. Can't see your country? Let us know.
Browse by country
Got feedback?
Tell us what you love or what we could do better. We read every message.
Share feedback here
Business & partnerships
Are you a retailer, a carrier or a journalist? We'd love to explore how we can work together.
Get in touch
